Customer service

Here you will find frequently asked questions on the morenatural.nl website.

If you do not want to try our products after all, and you have placed an order with us, please contact us as soon as possible. If the order has already been shipped, you can return it. The additional costs are for your own account.

If something went wrong and you received the wrong products, please contact our customer service via email.

Parcel post shipments have a fixed rate via DHL or DPD 3.95 euros. Depending on the size of your order, the rate for which the product can be shipped is determined.

We ship for free on orders over 40 euros.

Orders placed and paid for on workdays before 2 p.m. are offered for dispatch the same day.

In general, delivery will take place within 1-2 business days between 9:00 AM and 6:00 PM.

Have you paid with iDEAL, but are you not sure whether your order has been placed? Check whether money has been debited. If no money has been debited, then the payment has not been successful and you have not lost any money. You can place your order again. Has money been debited, but you have not yet received an order confirmation? Then we advise you to wait a while. It can take up to an hour before we receive payments.

We use the SSL method. This encrypts all personal data you entrust to us, so it cannot be viewed by others. However, the most important protection is your own password. Never give your password to other people and avoid open access to your account.

Møre complies with all applicable privacy legislation rules and legal regulations. Your contact information is only used to process orders and to continuously improve our services. Information is never provided to third parties without your permission. For more details see the General Terms and Conditions. You can safely enter your credit card details via our secure SSL procedure and we will ensure correct processing together with your credit card organization. To protect your credit card details, your complete details are sent encrypted via SSL servers and are thus secured against access from third parties. With iDEAL you can pay for your online purchases in a trusted, safe and easy way. iDEAL is the system that links you directly to your internet banking program when making an online purchase. To use iDEAL you do not need to register, download files or create an account. If you use internet banking at, for example, ABN AMRO, Fortis, ING, Rabobank or SNS Bank, you can pay directly with iDEAL. You pay quickly and easily in the trusted internet payment environment of your own bank. https://www.ideal.nl/.

If you have received a discount code, you can use it in your shopping cart. You can enter your discount code directly below the item overview in your shopping cart. Then click on ‘ok’ and the discount will be processed immediately. Discount codes are often provided to our members via the newsletter. A maximum of one discount code can be used per order.

Via iDEAL
With this payment method you can process the payment directly with your own bank during the ordering process. You pay via your trusted internet payment environment, based on specific security methods from your own bank. This payment method requires a positive balance in your bank account.

paypal
If you want to transfer money with PayPal, you must first add a credit card or bank / giro account to your PayPal account. You can also use your PayPal balance from received payments. Your bank account or credit card number is linked to your PayPal account and stored securely so there is no need to enter your details endlessly. With PayPal, all you need is an email address and password to pay online. So you can transfer money from your bank account or credit card to your PayPal account and then use this account to make payments. Opening a PayPal account is free and so is transferring money. All you need is a positive balance on your account. To protect the integrity of PayPal’s payment network, you can transfer a maximum of 10,000 EUR per transaction. For more information about this payment method, visit www.PayPal.com.

Via credit card (Visa, MasterCard and American Express)
We use a maximum amount of 400 EUR with a Visa and MasterCard. This is because we want to protect you and morenatural.nl against any fraud that can be committed with credit cards. You can safely enter your credit card details via our secure SSL procedure and we will ensure correct processing together with your credit card organization. We accept Euro/Mastercard, Visa and American Express. To protect your credit card information, your complete information is sent encrypted via SSL servers and is thus protected against access from third parties. In general, the following arrangement applies to all payments by credit card: if a credit card is misused by an illegal person, you can lodge an objection with your credit card company. In case of misuse, the amount will be refunded. Most credit card companies either bear all costs or limit liability to a deductible of no more than 50 euros.

Please contact our customer service and your question will be answered as soon as possible.

In order to be able to assist you properly, we would like to have all the necessary information during the first contact. If you have questions about an order, it is therefore important that you provide us with your order number.

By ordering, you simultaneously authorize morenatural.nl to use your personal data if necessary. Morenatural.nl only uses your data to the extent that this is necessary for the execution of the service. The personal data you provide will not be provided to a third party for commercial purposes without your permission.

Your data will only be kept to the extent that this is necessary for the realization of the purposes for which the personal data is obtained and processed by morenatural.nl. In addition to executing the agreement, this includes realizing marketing purposes and maintaining communication with the consumer.

Morenatural.nl. will only process the consumer’s data in accordance with its privacy policy. The website contains a Privacy Statement.

Click here to view the terms and conditions.