Complaints
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
How to submit a complaint
Fill in the complaint form below with all the necessary information, including your name, contact details, order number (if applicable), and a detailed description of your complaint.
If you prefer a different way of submitting, you can contact us directly via the email address provided or the live chat on this page.
What you can expect
After submitting your complaint you will receive an acknowledgment of receipt with a unique reference number. Keep this confirmation for your own records.
We aim to respond to your complaint within 5 working days. During this period you will receive updates on the progress of your complaint.
Once your complaint has been resolved, you will receive a message with details about the measures taken and possible solutions. We will do our best to resolve the issue satisfactorily.
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Feedback
Your opinion is important to us. Once the complaint has been handled, we are open to your feedback about the complaint process.
This allows us to continuously improve and provide the best possible service.
Thank you for taking the time to let us know about your concerns.
We appreciate your loyalty and the trust you place in us.
Kind regards,
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